Poker Words - A Poker Blog

Mostly a recount of my poker exploits along with a bunch of random other stuff just for fun.

Monday, May 23, 2005

PokerRoom Update

As I wrote yesterday, I was playing in the $20,000 Guaranteed on PokerRoom, when most, but not all of the remaining players suddenly found themselves unable to connect to the server. At the time I was near the bubble, and had to watch as I got blinded out in 87th place with the top 70 paying.

I emailed them asking for a refund and got this reply

Hi Michael,

Thank you for your recent e-mail. We apologize for the inconvenience.

We regret to say that PokerRoom experienced minor technical difficulties on May 22nd, at 11:30pm ET. Unfortunately, some tournaments were interrupted as a result. However, we are pleased to inform you that the problem was quickly resolved.

Please be advised that refunds will be issued to the affected players who did not finish in the money within the next 24 hours. If after that time you have not received a refund, please contact us again and we will investigate this further.

We hope this explains the situation, and hope you continue to enjoy our games.

We also wish you good luck at the tables in future games.

Should you have any further queries, please do not hesitate to contact us.

Stephanie Support Team

I checked my account today, and found that they have refunded 44 of the $62 that I used to pay for the tournament. How they determined that 44 was the correct amount I don't know. Unless there was a $2 fee on the rebuy or add on that I wasn't aware of, and they opted not to refund that.

I told them that they had better refund the remaining $18, and then some if they wanted me to ever play there again. Not that I have much leverage since this was the first time I've logged onto their site in months. Oh well. I can always point out the fact that I have a website/blog, and that if they don't make sufficient amends for their error, I will make sure that everyone who reads it will know what a crappy site they have. All two of the people who read this that is. Its really too bad because they added a couple of nice features that I was going to tell you about.

I'm going on vacation starting Wednesday so I probably won't be able to update you on the status of my refund until I get back. I know you are probably on the edge of your seat awaiting the result, aren't you?



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